Terms & Conditions

Last update November 2020.

GIVEN THAT

Il presente sito www.olioraimondo.com (hereinafter, the “Website”) is owned by the Azienda Agricola Leone Alessandro (hereinafter, the “Company” or “Olio Raimondo”), Torremaggiore (FG), via Marsala n. 19 and reachable at the email address: info@olioraimondo.com The Website, designed, built and managed by the Company, is dedicated to the retail sale of extra virgin olive oil and allows Users (as defined below) to:

• view the Products (as defined below), such as various qualities of extra virgin olive oil that can be purchased through the Website;
• select the Products they intend to purchase, if available for purchase;
• register on the Website, if they deem it useful, to have easier access to order information;
• use the delivery service for the Products;
• pay the amount due to the Company for the purchase of the selected Products.

the Company, as part of its fairness and transparency policy, invites each user of the website (hereinafter, the “User”) to carefully read these terms and conditions (“T&Cs”) which regulate the services offered through the Website.

If you do not intend to accept these T&Cs and/or any other notes, legal notices, disclosures or disclaimers published on the Website, please do not use the Website or its services.

Content of the terms and conditions:
1. TERMS & CONDITIONS OF USAGE
2. CHANGE OF T&Cs
3. AGE AND RESIDENCE
4. PRODUCTS
5. THE SERVICES
6. THE ONLINE SALES SERVICE
DISCOUNTS, PROMOTIONS AND VOUCHERS
8. DELIVERY OF PRODUCTS
9. RIGHT OF WITHDRAWAL
10. USER OBLIGATIONS
11. LIMITATION OF LIABILITY
12. RESOLUTION TERMINATION OF SERVICES
13. ADDITIONAL INFORMATION. SUSPENSION OF SERVICES
14. PRIVACY POLICY
15. APPLICABLE LAW & DISPUTES
16. RIGHTS ON THE CONTENT OF THE WEBSITE

1. TERMS & CONDITIONS OF USAGE

These T&Cs define and regulate the general conditions of use of the Website and the Services provided to the User by the “Company” (or “Olio Raimondo”).

The use of the Website by each User, regardless of whether they are a User or a Customer (as defined below), is subject to the terms and conditions set forth in these T&Cs, even if the User do not use any of the Services or features available on the Website.

For the purposes of this contract, the term “T&Cs” indicates the set of general rules for the use of the Website and the Services as well as the particular conditions governing the use of the individual Services, including any document referred to by it or any other note, legal notice, information or disclaimer published on the Website. The privacy policy (the “Privacy Policy”) and any additional conditions listed in the various sections of the Website are to be considered an integral and substantial part of these T&Cs. The privacy policy (the “Privacy Policy”) and any additional conditions listed in the various sections of the Website are to be considered an integral and substantial part of these T&Cs.

In these T&Cs, in addition to terms defined elsewhere, the terms listed below will have the following meaning:

• Customer – means individually or collectively any User who makes a purchase under the conditions set out in these T&Cs.
• Products – products sold through the Website to Customers.
• Service – means individually or collectively any service and all associated functions offered on the Website both free of charge and for a fee and offered by the Company.
• Website – means the website accessible at www.olioraimondo.combut also all internet addresses (eg URLs, domain names and pages) used to offer or provide the Services. For clarity, it is specified that any reference to the “Website” contained in these T&Cs includes all current or future versions of the www.olioraimondo.com website.
• Company – means the natural or legal person who provides the Website and/or offers the service to the Users.
• Transporter – means the transport company or freelancer delegated to transport the Products to the User.
• User – anyone who uses or is about to use or enjoy the Services and/or the Website.

2. CHANGE OF T&Cs

Olio Raimondo reserves the right to update, integrate and modify in whole or in part the terms of these T&Cs and each of the documents referred to by them, including the Privacy Policy, the Services and their respective characteristics, as well as, by way of example, the fees for the use of the Services published therein.

The User undertakes to periodically review the T&Cs, it being understood that the Company will do everything reasonably necessary and appropriate to inform the User of any changes in the T&Cs and/or Services.

Changes and updates will be deemed accepted by Users by connecting to the Website or using the Website after the time the change has been published on the Website itself. If the User does not agree with the changes made, she/he is invited not to use the Website.

The T&Cs are drafted and reviewed in Italian. The other language versions, such as this one, are for information purposes only and in case of discrepancy between the different language versions, the original version in Italian prevails.

3. AGE AND RESIDENCE

The Website and the Services offered are intended exclusively for Users residing in the Italian and European territory who have reached the age of 18 (eighteenth).

The User who intends to use the Service by registering and selecting the Services guarantees that she/he is of age, and that the personal data provided are true, correct, updated, referring to the person who inserts them or entered with the consent of the third party, assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any changes in the data provided by the Users, it will be the responsibility of the latter to inform the Company of the updates as soon as possible.

4. PRODUCTS

4.1. 4.1. Product Information and Graphic Design

The description and characteristics of the Products can be consulted directly from the Site. Olio Raimondo takes the utmost care to ensure that the content is accurate and complete, however any additional information can be requested by writing to info@olioraimondo.com.

The images and photographs illustrating the Products are merely representative and have the sole purpose of presenting the Products. The Company declines all responsibility and does not provide any guarantee with reference to the correspondence of the graphics of the Products published on the Website and that of the Products delivered.

4.2. Prices

All prices are expressed in Euros, and include VAT, commissions and applicable taxes. Shipping costs are not included in the price of the Products unless expressly indicated, and may vary depending on the weight and volume of the Products ordered. Shipping costs also vary according to the country of destination.

5. THE SERVICES

The Service offered by Olio Raimondo to Users is a service that allows you to:

• view the Products that can be purchased through the Website;
• select the Products that the User intends to order and purchase, if available for purchase;
• register on the Website, if the User deems it useful, to have easy access to order information;
• pay the amount due to the Company for the purchase of the Products selected on the Website;
• use the Product delivery service to the delivery address indicated by the User.

6. THE ONLINE SALES SERVICE

The User will have the possibility to purchase the Products by selecting the Products she/he intends to receive.

6.1. Purchase of Products

By connecting to the Website, the User will be able to view all the Products available for purchase, selecting those of interest to her/him and adding them to the cart.

After selecting the products, the User can:

1. check the Products added to the cart, the related purchase price and the total cost of the order;
2. confirm their shipping and billing information;
3. choose the payment method among those available;
4. enter any discount codes (Gift Card or Vouchers);
5. proceed with the purchase order after selecting the payment method (PayPal or bank transfer). In case of subsequent failure in the payment process, the purchase order will be invalid and will be canceled.

Once the order has been confirmed, it will not be possible to make changes or additions to the order itself.

Acceptance of the purchase order

The order will be considered as a contractual proposal for the purchase of the Products by the Customer. The acceptance by the Company of the purchase order involves the immediate debit of the amount of the expense.

Following acceptance of the order, the Customer will receive confirmation by e-mail of the purchase with a summary of the Products ordered and their prices and general and particular conditions applicable to the order itself.

6.3. Terms of payment

The Customer can pay for the order by:

• PayPal e carte di credito: to ensure maximum security, the customer will be redirected to the PayPal site where he can make the payment according to the methods accepted by Paypal and in compliance with the relative conditions. The data for payment by credit cards are processed directly by the payment system provider, therefore Olio Raimondo does not collect payment data, such as credit card numbers, but receives a notification once the payment has been successful The data for payment by credit cards are processed directly by the payment system provider, therefore Olio Raimondo does not collect payment data, such as credit card numbers, but receives a notification once the payment has been successful.
• Bank transfer:the Customer must make the bank transfer within 3 (three) days from the order to the bank details indicated in the order acceptance email, and specifying the order number and date in the reason for payment.

6.4. Billing

If the purchase is made by a professional or a company, it will be possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and / or VAT number. The Customer is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

DISCOUNTS, PROMOTIONS AND VOUCHERS

Discounts and promotions

The Company may offer discounts or special promotions for the purchase of Products exclusively on the Website www.olioraimondo.com. Such promotions or discounts are always subject to the requirements and terms and conditions set forth in the relevant section of the Website, and may have limited value over time or while stocks last.

7.2 Gift Cards or Vouchers

Promotions and discounts can be offered in the form of gift cards or vouchers. Unless otherwise specified, the following rules apply to the use of gift cards or vouchers:

• Each voucher is valid only if used in the manner and within the time period specified on the Website and / or on the gift voucher itself;
• The gift voucher can only be redeemed in its entirety at the time of purchase – partial use is not permitted;
• Unless otherwise specified, single-use gift vouchers can be redeemed only once for the purchase of Products;
• Gift vouchers cannot be combined;
• The gift cards or vouchers must be used within the specified validity period. After the deadline, the gift voucher will be automatically canceled. Any possibility of claiming rights, including refund of the value of the gift certificate, is excluded;
• The User is not entitled to any credit / refund / compensation if there is a difference between the value of the gift card and the redeemed value;
• I The gift voucher is intended for non-commercial use only. The reproduction, counterfeiting and marketing of gift vouchers are strictly prohibited, as are any illegal activities related to the purchase and / or use of gift vouchers.

If the code is lost, the voucher cannot be blocked, it will not be replaced and no responsibility can be attributed to the Company for its improper or unauthorized use. In case of violation of the conditions applicable to gift vouchers, the Company can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to act in the appropriate legal and judicial offices in order to protect its rights and interests.

Any additional or divergent provisions applicable to the use of gift vouchers shown on the relevant information page or on the voucher itself prevail in any case, regardless of the general provisions above.

8. DELIVERY OF PRODUCTS

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary by means of selected professional Transporters. Shipping times and costs depend on the order and the Transporters, and may vary based on the weight and volume of the Products ordered as well as based on the country of destination. The Products may in fact be shipped and delivered, as well as in Italy, also in other European countries and in the United Kingdom. The Company will not be responsible for any delays occurring during transport.

8.1. Delivery methods outside of Italy

If the Products were to be delivered outside of Italy, the Customer may be required to bear charges, costs, penalties, etc., for import duties and / or taxes, which cannot be quantified by Olio Raimondo as they vary from country to country.

In this case, the Customer will be considered as an importer and, therefore, will be required to comply with the legislation of the country where the Products will be delivered. Olio Raimondo will in no case be responsible for any non-delivery of the Products in the event that the latter are blocked and / or withdrawn at customs and / or, in any case, by the competent authorities.

8.2. Complaints

At the time of delivery, Users are invited to check the contents of the package and promptly report any anomalies. For any anomalies other than those due to the mere imperfection of the packaging, the User may contact the Company at the e-mail address info@olioraiomndo.com specifying the defects found and documenting them with photographic material.

8.3. Delivery failure

The Company will not be liable for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order.

The selected Transporter will make 2 (two) delivery attempts at the address indicated at the time of the Order and, if both fail, will deposit the Products at its warehouses, where they can be collected by the Customer. Unless otherwise specified, any delivery attempt starting from the second will be charged to the User.

9. RIGHT OF WITHDRAWAL

The Customer, unless it incurs an exception, and within 14 (fourteen) days from the date of delivery of the products, may exercise the right of withdrawal, pursuant to art. 52 and ss. of Legislative Decree 206/2005, in relation to specific Products provided that these, after delivery, have not been opened or their seals altered.

In cases where the exercise of the right of withdrawal is permitted, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

9.1. Cases of exclusion of the right of withdrawal

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to:

1. Goods purchased by a non-consumer customer and / or requiring an invoice;
2. Assets that are likely to deteriorate or expire rapidly;
3. Sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that “risk deteriorating or expire rapidly” include all food products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic reasons and for the protection of Users, the right of withdrawal is only applicable for Products purchased on the Website that can be returned to the Company, intact in their respective seal, and put back on the market without endangering the health of consumers.

Furthermore, the right of withdrawal can be exercised with reference to the Product purchased in its entirety, it being understood from now on that in the event that the same Product is made up of several parts, the withdrawal cannot be partially exercised, i.e. only for a part of it.

9.2 Exercising the right of withdrawal

To exercise the right of withdrawal, the Customer must send the Company, within 14 days from the date of delivery of the Products, a written communication by e-mail to the following e-mail addressinfo@olioraimondo.com with the subject “Exercise of right of withdrawal “and:

1. expressly declaring their will to withdraw and providing the following additional information:
2. purchase order number and date;
3. delivery date of the purchase order;
4. the name and address of the Customer; the indication of the Customer’s e-mail and telephone number;
5. the indication of the Customer’s e-mail and telephone number;
6. article code or the articles for which the Customer intends to exercise the right of withdrawal.

Upon receipt of the communication to exercise the right of withdrawal, the Company will open a file for the management of the return and communicate to the User the instructions on how to return the Products.

In case of exercise of the right of withdrawal, Olio Raimondo will refund the User the full amount of the returned Products, including shipping costs, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the Company’s right to suspend the payment of the refund until the actual receipt of the Products. The refund will be made using the same payment method used by the User, unless otherwise agreed with the Customer.

The return shipping costs are charged to the Customer who must return the Products using the packaging and / or the box in which they were received. Unless the Company has offered to collect the goods, the return of the Products to Olio Raimondo must be managed by the Customer, within 14 days from the day on which the Customer has communicated his intention to withdraw from the contract. The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period. The refund may be withheld until the goods are received or until the Customer has provided proof of having returned them.

10. USER OBLIGATIONS

The User undertakes not to use the Website and / or related Services for illegal purposes or for purposes not covered by these T&Cs. The User may not use the Website or related Services in order to damage or otherwise prejudice the Website or interfere with the use and enjoyment of the Website of related Services by other Users.

The User who registers is required to keep the access credentials to his profile confidential and is responsible for any use of the Website that is made by anyone who logs in using his credentials. The User undertakes in any case to (i) not use machines, algorithms, software or other automatic functions to generate the recall of pages or materials, (ii) not to generate recalls of pages, e-mails or other means, through which requires a person or a group of people to consult a page and (iii) notify the Company immediately in the event of a suspected breach of the security of their profile.

11. LIMITATION OF LIABILITY

Any liability relating to the bad condition of the Products due to improper storage after delivery or at other delivery points authorized by the Customer is excluded.

The Company will not be liable for any damages deriving from the inaccessibility to the Services due to problems connected to the network, to the providers or to telephone and / or telematic connections over which it has no control, to the failure and / or faulty functioning of the Users’ electronic equipment or Company suppliers.

The Company assumes no responsibility for content created or published on third party sites with which the Website has a hypertext link (“link”). The User who decides to visit a website connected to the Website does so at his own risk, assuming the burden of taking all necessary measures against viruses or other malware.

The User acknowledges and accepts that sporadically some of the Products indicated in the order sent and accepted by the Company may not be delivered. In this case, the Company will promptly refund the amounts relating to the Products ordered and not delivered and cannot be held responsible for any further loss and / or damage suffered due to non-delivery.

For each order placed, the Company will issue a specific receipt or an electronic invoice in the event of an explicit request during the purchase process. The data provided by the User at the time of the order will be included in the relevant receipt / invoice, it being understood that no changes will be possible following the issue of the receipt / invoice itself.

12. RESOLUTION TERMINATION OF SERVICES

The Company reserves the right to cancel the Profile and / or not to allow the User to access and use the Website and the Services or part thereof, at any time and with immediate effect, in the event of violation by the User of her/his obligations. Regarding these Users, the Company is authorized without prior notice to cancel the orders placed and not yet delivered.

At any time the Company may make improvements and / or changes to the Website and the Services if this is necessary for technical reasons or in order to comply with current legislation. Access to the Website may also be temporarily interrupted in the event of technical problems or to ensure its maintenance. Such interruptions will be communicated if possible on the Website.

The Company also reserves the right to cease, in whole or in part, the provision of the Services at any time and with reasonable notice, allowing the delivery of confirmed orders. In such cases, the Company will promptly notify Users and Customers, via e-mail and / or by means of a notice on the Website.

13. ADDITIONAL INFORMATION. 13. ADDITIONAL INFORMATION. SUSPENSION OF SERVICES

The Company reserves the right to request additional information from the Customer or to send copies of documents proving ownership of the payment instruments used.

The Company reserves the right not to accept the purchase order and / or to terminate the obligations arising from these T&Cs with immediate effect in accordance with the provisions of the previous article “Resolution. Termination of the Services ” in the event that the Customer does not provide information and / or copies of documents that demonstrate ownership of the payment instruments used.

In no case can the Company be held responsible for any fraudulent use of credit cards by third parties when paying for Products purchased on the Website.

14. PRIVACY POLICY

The Company will process the Users’ personal data in compliance with the privacy legislation as defined in detail in the notice on the processing of personal data, Privacy Policy, available in the respective section of the Website.

15. APPLICABLE LAW & DISPUTES

15.1. Applicable law and competent court

The order and, thus, the “sales contract”, are intended to be concluded in Italy. These T&Cs, including the documents referred to therein and the other legal notices published on the Website and in general the relations between the Company and the Users of the Website are governed by Italian law and must be interpreted in accordance with the same, with the express exclusion the conflict rules of private international law.

Exclusive jurisdiction to hear any dispute arising out of or in connection with the Terms rests with the judge of the place where the Company is established.

15.2. Dispute Resolution

Users can report any disputes to Olio Raimondo, which it will try to resolve amicably. Although the right of Users to bring legal action remains unaffected, in the event of disputes concerning the use of the Website or the Service, Users are requested to contact Olio Raimondo at the email address info@olioraimondo.com, including a brief description and, where necessary, the details of the order concerned. Olio Raimondo will process the request within 21 days of its receipt.

the Company, as part of its fairness and transparency policy, invites each user of the website (hereinafter, the “User”) to carefully read these terms and conditions (“T&Cs”) which regulate the services offered through the Website.https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=IT”.

Therefore, every European Consumer can use this platform for alternative dispute resolution in order to resolve any dispute arising from contracts concluded online.

16. RIGHTS ON THE CONTENT OF THE WEBSITE

Unless otherwise specified or clearly recognizable, all content available on the Website is owned or provided by Olio Raimondo, which takes the utmost care so that the content does not violate applicable legislation or the rights of third parties. However, this is not always possible. In such cases, without any prejudice to the rights and legally enforceable claims, Users are requested to address their complaints to info@olioraimondo.com.

Olio Raimondo holds and expressly reserves all intellectual property rights on the aforementioned contents. Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service. In particular, but without exclusions, Users are prohibited from copying, downloading, modifying, translating, processing, publishing, transmitting, selling, granting sub-licenses, transforming, transferring / alienating to third parties or creating derivative works from the content available on the Website.

The limitations and exclusions provided for by copyright law remain valid.